Privacy Policy

Lebara Australia ("Lebara", "we", "our") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains how we collect, use, disclose, and safeguard information when you use our mobile services, including SIM activation, APN configuration, number porting, international and roaming services, and recharges such as vouchers, auto recharge, and data packs.

Information we collect may include identity and contact details provided during activation or porting (for example, name, date of birth, service number, and email address), network usage and diagnostic data (such as device type, IP address, and APN configuration), recharge and payment details (processed by trusted payment providers), and support interactions via phone, email, or web forms. Where lawful and relevant, we may verify identity against government or credit‑bureau sources solely for activation and fraud prevention.

We use personal information to provide and maintain our services, activate and manage your SIM, port numbers between carriers, deliver data and call services, respond to support requests, operate our coverage map tools, and communicate important service notices. We may also send service updates or marketing messages about plans, international rates, roaming packs, and long‑expiry options. You can opt out of marketing at any time using provided controls.

Disclosure may occur to network partners, payment processors, identity verification providers, logistics providers, and customer support contractors who assist us in delivering services. These parties are bound by confidentiality obligations and may be located in Australia or other jurisdictions with appropriate safeguards. We do not sell personal information.

We apply technical and organisational measures to protect information, including encryption in transit, access controls, logging, and staff training. While no method is completely secure, we work continuously to improve protections, monitor for misuse, and promptly address incidents. Retention periods are aligned with legal and operational requirements; when data is no longer required, we de‑identify or securely destroy it.

You may request access to, or correction of, your personal information by contacting us. If you believe your privacy has been interfered with, you may lodge a complaint with us first; we will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Our website may include internal links such as About and Legal information pages and guidance for APN settings, activation steps, student plans, family options, and balance check instructions. We do not include third‑party advertising trackers on our core activation or account pages. Cookies and similar technologies help us remember preferences and measure site performance; you can accept or reject cookies using the banner. Essential cookies are required to operate the site.

International transfers may occur when our service providers operate outside Australia. Where this happens, we take reasonable steps to ensure recipients handle information in accordance with this Policy and applicable law. Some data may be stored in cloud infrastructure within or outside Australia.

Contact details: Email lebrechrge.com@gmail.com, phone + (61) 41 792-83-65, address Oxford Street 12, Paddington NSW 2021. For urgent SIM or porting issues, please call us for the fastest response.

We may update this Policy to reflect changes in law, technology, or our operations. The latest version will be published on this page with the effective date shown above. Material changes will be communicated via service notices or email where appropriate.